Skip To Content
BEHP1232: Eight Foundational Skills for Process Improvement Team Leaders and Members is a Course

BEHP1232: Eight Foundational Skills for Process Improvement Team Leaders and Members

Time limit: 14 days
1.5 credits

$19.50 Enroll

Full course description

Time: 1 hour, 23 minutes
1.5 Learning CEs
Michael McCarthy, M.Ed.

Course Description: Describes eight foundational interpersonal skills for team leaders and team members. Addresses interpersonal skills as analogous to lubrication for moving parts, with behavior as the focal part. Offers a purpose (intended outcome) for each skill, the context or situation in which to use the skill, how to use the skill, an example and nonexample of that skill and how to know if the skill worked as intended.

Learning Objectives:

  • Identify the purpose (intended outcome) of each skill
  • Identify the context or situation in which it is appropriate to use each skill
  • Describe how to use each skill
  • Describe an examples and nonexample of each skill in use
  • Describe how to tell whether each skill worked as intended (success)

Refund Policy

The student registered for the course may request to drop the course as long as it is within 30 days of registration and they have not completed anything beyond Module 2. To officially drop the course and receive a refund please contact and submit the drop survey.  The completed drop survey must be received within this time period to be dropped from the course and to receive a refund. The refund is returned to the credit card that was used to pay for the training.

Cancellation Fee

  • Courses less than $100: $25
  • Courses greater than $100, but less than $300: $50

Important Information

Important note: If you are taking this course to maintain your BACB certification, you will need to write your certification number on your certificate of completion, as the BACB requires that your certificate of completion includes your certification number.

Please be very careful when creating your profile on the shopping cart. Once created, a shopping cart profile cannot be edited by either the student or the staff of Continuing Education. If information is entered incorrectly, a new account will have to be created.

Offered in partnership with